Cancellation and Exchange Policy
Thank you for choosing the Flower Code store and we would like to explain to you the following regarding returning or exchanging gifts and products from the Flower Code stors
A- The customer has the right to exchange or return products within 7 days from the date of purchase. Provided that it is in its original condition
B- In the event of a return, the amount will be refunded via the same payment method used for the purchase, within 3 to 15 days from the date of return
C- Returns are accepted if the product is defective and does not conform to the specifications available when ordering the product
D- Dear buyer, in the case of return and exchange, you will pay the shipping costs
E- The store is not responsible for damage to the product during the shipping process through a carrier outside the city of Riyadh. The customer must contact the shipping company regarding compensation. The carrier’s terms and conditions apply
F- In the event of non-response or failure to receive the order on time, or failure to respond to the delivery representative, or change of address, the delivery date will be rescheduled for another day. If the recipient refuses to accept the gift, it can be delivered to another address with additional delivery fees, and the value of the gift cannot be refunded, so it must be The customer must confirm in advance, before ordering, the delivery city and the recipient’s acceptance of the sent gift